Customer service
At FBStores.nl we are always ready to help you! Do you have any questions, comments or a problem? Feel free to contact us, we will make sure you get an answer quickly.
Accessibility:
- E-mail : customerservice@fbstores.nl
- Phone : +31 (0) 85 060 75 28
- Opening hours : Monday to Friday from 9:00 am to 5:00 pm
Our customer service is here to support you with all your questions about orders, products or other services. We aim to respond to your message within 24 hours.
Do not sell or share my personal data
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this to show you ads on other websites that are more relevant to your interests, and for other reasons described in our Privacy Policy.
Sharing personal information for targeted advertising based on your interactions across websites may be considered a “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise your right to opt out, please follow the instructions below.
If you visit our website while the Global Privacy Control opt-out preference signal is enabled, we will treat this, depending on where you are located, as a request to opt out of activities that could be considered a “sale” or “sharing” of personal information or other uses that could be considered targeted advertising on the device and browser you used to visit our website.
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How can I place an order?
It's very simple! Choose the product you want, add it to your shopping cart, and follow the steps at checkout.
How long does it take to receive my order?
We do our best to deliver your order as soon as possible. Usually you will receive your package within 2 to 5 working days.
What are the shipping costs?
Shipping costs are clearly stated at checkout. Ordering above a certain amount? Then shipping is free!
Can I return my order?
Yes, of course! If you are not satisfied, you can return the product within 14 days. To do so, please contact us via customer service.
How do I contact your customer service?
You can reach us via email or the contact form on our website. We always try to respond within 24 hours.
Can I still change or cancel my order?
If you are quick, this is usually possible. Send us a message as soon as possible and we will see what we can do for you.
Are the products in stock?
We do our best to keep all products in stock. If a product is temporarily unavailable, we will indicate this on the product page.
Is online payment safe at FBStores.nl?
Yes, absolutely! We work with secure payment methods so your data is always safe.
Can I have my order delivered to a different address?
Yes, that is possible! During checkout you can specify a different delivery address.
What should I do if my package arrived damaged?
Of course, that is not the intention. Contact us directly and we will solve it together.